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Describe why it is important to understand users of our systems
Individual differences
Abilities
Knowledge
Skills
Experience
Describe why it is important to understand the tasks users will perform.
Summary
A continuation of Part I covering the creation of typical user profiles. Covered also is the types of questions used in surveys and their formats. The goal of all of this is to gain an understanding of our users; interviews, questionnaires, and surveys are all common methods of gaining this understanding.
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