Understanding Users Part I

Objectives

• Describe importance of understanding users
• Describe major user types and guidelines
• Novices
• Intermediates
• Experts
• Describe examples of user characteristics that may influence design
• Personal
• Physical 
• Cultural 

Summary

This lecture describes the major types of users and describes the major characteristics that influence design.

In addition the creation of user profiles is discussed along with how to conduct and use interviews and questionnaires.

Video 

Reference Materials

Structured vs. Unstructured Interviews - https://www.simplypsychology.org/interviews.html 

Excellent guide to writing open ended questions - https://www.nngroup.com/articles/open-ended-questions/ 

Guidelines for creating a good survey from (who else) Survey Monkey - https://www.surveymonkey.com/mp/survey-guidelines/ 

Additional Information

All Course Lectures